London Specialists * No Booking Fees * Lowest Rates Need Help? Call us on +44 (0) 843 289 8820 info@check-in-london.com
About Check-in-London
What is Check-in-London.com? Check-in-London.com is a central London based Serviced Apartment booking specialist. We offer a wide selection of properties in and around London at the lowest rates possible. Our properties are suitable for Long-Stay and Short-Stay and perfect for Leisure, Business, Relocation and Transit. Our advice & booking service is available online and on the phone and is absolutely FREE of charge to our customers. We also assist in corporate housing solutions for executives, project managers, graduate programs, etc offering high quality accommodation in fully managed & serviced apartment buildings. Our apartment rentals displayed are fully inclusive of all bills, including furniture and equipment, crockery, linen & towel changes, cleaning, taxes & even gym/pool access* (telephone calls are not included), making it a great accommodation alternative to hotels. What can I expect from a Serviced Apartment?
Serviced Apartments are ideal for solo travellers, big families and groups of people providing everything you need for an enjoyable stay and ranging from comfortable studios to four bedroom penthouses. All our apartments are fully contained with separate living & dining areas, self-catering facilities, bedrooms and bathrooms and some even feature balconies or outdoor space. There are also essential home comforts like a TV, Telephone, Hi-Fi systems, Internet Access and kitchens (or kitchenettes) that are fully equipped with microwaves, fridge/freezer, dishwasher and cookers as well as cutlery and crockery (including plates, cups, glasses, pots and pans). All apartments have laundry facilities with either washer-dryers in the apartment or onsite laundry rooms. Housekeeping and Maid service can vary from daily to weekly service, depending on the property or length of stay, providing fresh linen and towels and a clean apartment for you to relax in.* Serviced Apartments do not normally feature a restaurant or bar as they give you the convenience of eating-in or dining in local cafes and restaurants. Some apartments have a reception and a concierge that can provide you with any assistance you may require when visiting the city. *Individual facilities may vary by Location, Please see individual apartment page or contact us for details. What is a Serviced Apartment? A Serviced Apartment is a fully furnished self-contained apartment with a living and dining area, bedroom, bathroom and kitchen/kitchenette. The apartments are ' Serviced' as they offer housekeeping and maid service and are managed, maintained and cleaned for you, similar to hotels. Serviced Apartments give you the comfort and space of your very own apartment with the facilities and services of a hotel. The apartments are inclusive of all charges including applicable taxes and can be booked in exactly the same way as a hotel. What do your apartment rankings and categories mean? Every apartment on Check-in-london.com is categorized as Luxury, Mid-Range & Budget standard based on a number of factors including size, amenities, services, decor and furnishings.
Budget Standard Apartments will offer you a relatively basic level of service, and is likely to be compact with simple furnishings. These properties are often in very convenient locations and offer excellent value for money.
Mid-Range Standard Apartments generally offer you more space, a wider range of amenities, and a higher standard of furnishing than the Budget apartments. These apartments balance luxury and economy to provide a standard which is ideal for a very wide range of guests.
Luxury Standard Apartments represent the very best. With an exceptionally high standard throughout, a wide range of facilities, and the kind of services you might expect at a premium four to five star hotel, these are the most luxurious apartments we offer- perfect for that special stay. These are a great alternative to a conventional luxury hotel, as the sheer space and luxurious amenities offered by these apartments is unmatched by hotel style suites. How can you offer such great discounts? We sell a high volume of apartment rentals through our website, and this means we have strong 'buying power' with the apartment providers and accommodation partners we work with. We negotiate the best rates and special offers and we pass those savings on to you. We treat each booking on its individual merit and offer to negotiate the best available prices for the booker.
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Booking An Apartment
How do I Book an Apartment? If you have any questions or simply prefer to book by phone, you can call us on 44 (0)843 289 8820 and our advisors will be happy to help. Alternatively, it is quick and easy to submit a secure online booking request, as follows:
When should I book my apartment?
Serviced Apartments are becoming a popular choice of accommodation due to their cost-saving advantages and convenience compared to hotel rooms. We would therefore advise that you book your apartment as soon as possible to avoid disspointment, specially in the peak season. Should you decide to travel at the very last minute, we can still help, as we also deal with last-minute bookings and do our very best to find you a suitable apartment. What is the minimum stay for these apartments? All our apartments have a minimum length of stay which varies from 1 night to 3 months. This is mentioned on the property detail page and booking summary of the apartment. What does it mean "Photos are for guidance purposes only"? All the pictures on our website are of the actual apartments available at the respective properties. All the properties on our website are managed apartment buildings which tend to have between 12 to 600 units at each building, therefore it is not possible for all the units to have exactly the same layout. While the layout may slightly differ, you can be assured that the pictures displayed are of the actual apartments at the respective property and are relative to the quality of furnishings as per the apartment description. If you need further assistance please do get contact us.
How do I find out if the apartments are available for my dates? Due to the unique nature of the serviced apartment business in London, it is not possible to accurately display live availability for all the serviced apartments properties available. Since the availability changes very rapidly sometimes within minutes or hours, we follow a booking request system, whereby customers who wish to make a booking, submit a secure booking request with their payment details for the apartment type & dates required. Upon receipt of this completed booking form Check-in-London processes & confirms a booking reservation for the customer (during UK Office Hours). Should the requested apartment or rate not be available for your dates, we will contact you with alternative options, no alternative booking is made unless you instruct us to do so. How do I make a Group Booking? If you want to make a booking for a group of people, please contact one of our client advisors to discuss your requirements - email us or call us on 44 (0) 843 289 88 20. Do you offer Corporate Rates? Most of our rates are preferred rates due to the high volume of apartments we sell and the quality of the relationships we have with the apartment providers. We will always negotiate further discounts on your behalf for longer stays, group bookings, and instances where your company is likely to use one particular apartment on a regular basis. Please call to speak to one of our Sales Advisors to discuss your requirements on 44 (0) 843 289 8820. Is it possible to view an Apartment before booking? Yes, please contact one of our client advisors to discuss your requirements - email us or call us on 44 (0) 843 289 88 20. Back to top
Payment And Charges How do I pay for the Serviced Apartment bookings? Most of the apartments on check-in-london.com can be booked in the same way as a hotel room. This involves using a credit card to guarantee, pay or part pay in advance for your reservation. You can find details of if, when and what you will be charged on the Rental Policy Page on the Booking Summary. In many cases, your card will NOT be charged until you arrive at the apartment, where you can arrange to pay by card or cash - whichever method is appropriate to you and the apartment's reception. Most apartments will require you to produce a method of payment upon arrival, as you would expect in a hotel, whether it be cash, more usually, credit card details. This is to cover any incidental costs you might incur, such as telephone calls. Corporate & Group accommodation bookings: To make or discuss larger bookings, please email info@check-in-london.com or call us 44 (0)843 289 8820. For smaller bookings you may contact us in the same way, but you may also book online via the secure online booking request form (accessed by clicking on the BOOK NOW button). For corporate or group bookings, we will always work with you to establish a payment method that suits you. Typically, this involves the apartment raising a pro-forma invoice for you, and arrangements can be made for part of the invoice amount to be paid upfront and the remaining amount to be paid closer to the departure date of the booking. For longer bookings, payment can often be made in instalments, for example on a monthly basis. Do I pay any money to check-in-london.com? Your payment is made directly to the apartment at the rates displayed on the Check-in-London website in the Rates section. Check-in-London will make the reservation for you and in doing so will use your credit card details. Check-in-London does not charge customers any fees or deposits. What credit card details must I supply? We require the credit card number, CVV security code, expiry date and also the full name and billing address of the credit card holder. Is it Safe to supply my credit card details? Yes, see our website security page for full details. Once you have clicked the 'Book Now' button, you will be taken to the booking form for you to complete. The booking form is hosted on our secure server. All the information you submit on the booking form is encrypted between your browser and our server. We use Geo Trust SSL for encryption.
When will my credit card be charged? This depends upon the particular apartment that you have chosen to book. You can find this information on the Rental Policy page of each apartment. The booking process is clearly described here so you know if, when and what you will be charged. In many cases, your card will NOT be charged until you arrive at the apartment, where you can arrange to pay with your card or cash, whichever method is appropriate to you and the apartment's reception.
Most apartments will require you to produce a method of payment upon arrival, as you would expect in a hotel, whether it be cash, banker's cheque or, more usually, credit card details. This is to cover any incidental costs you might incur, such as telephone calls from your apartment. If you fail to cancel your reservation and do not arrive at the apartment, the apartment may charge your credit card with a cancellation fee, which varies according to the particular apartment (again, you can see this on the apartment's Rental Policy page). What is VAT? VAT stands for Value Added Tax, which is applicable to all stays of up to 28 days. Depending on the Serviced Apartment you choose and the length of your stay, the VAT rate may vary from 0% to 20%. All Check-in-London rates include VAT, unless otherwise stated. This means that the rate you see on the website is the total price for the apartment - no taxes or service charges will be added to your bill. What does the term Cancellation Policy mean? Each apartment has its own cancellation policy, and it is important to read this carefully before booking. If you cancel your reservation within the required time before arrival stated in the apartment's cancellation policy, you will not usually incur a cancellation charge. If you fail to cancel your reservation and do not arrive at the apartment, the apartment may charge your credit card with a cancellation fee, which varies according to the particular apartment (again, check the cancellation policy in the Rental Policy or on your Booking Confirmation for details). Are there any other costs involved? All utility bills are included in the rates. The only additional charges you may incur would be for any outgoing telephone calls from your apartment and for internet access, where applicable. Other facilities and services, such as car parking and grocery shopping, may also be chargeable. Please see each individual apartment's page for details. Back to top
During Your Stay
What happens when I arrive at the apartment? Different apartments have different check-in procedures. Most apartments have a reception desk, like a hotel, where you can pick up your keys, whilst others have a meet-and-greet service. Some have a system whereby prior to arrival, you'll be given an entry code to get into the building. Once inside, you'll be able to use another code you'll have been given to access a mini-safe, within which you'll find the keys to your apartment. How do I amend my booking? You can contact us by email, telephone or fax with any booking amendments you may require, for example, if you want to add nights to your booking, or change the apartment type (see contact us). We cannot, however, guarantee availability if you require extra nights or need to change apartment type. If you wish to reduce the number of nights booked, you may be subject to a cancellation charge depending on the apartment Rental Policy, but we will always do our best to assist you. How do I cancel my booking? All the apartments featured on Check-in-london.com have a cancellation policy that must be observed. This can be seen on the individual apartment's Rental Policy page, and also on the booking confirmation email that we send to you. To cancel a reservation, please contact us as soon as possible by telephone or email, quoting your unique booking reference number (also contained within your confirmation email). We will then make the cancellation with the individual serviced apartments. If any cancellation charges apply, we will liaise with the apartments on your behalf to try to reduce them to a minimum, and will contact you to confirm the amount (if anything) will be charged to your credit card. If you need to cancel a booking urgently, and it is outside our office hours (Mon. - Fri. 9:00 - 18:00 GMT), then we advise you to inform the booked serviced apartment directly using the contact details you will find on the confirmation email. Are there any other services I can expect? Each Apartment has details of facilities and serviced mentioned on their overview page. Among most services, commonly offered are airport transfers, room service, dry cleaning, concierge and car parking. These services may incur an extra charge.
We hope these FAQs have answered all your questions, but if you still have queries, please do contact us on 00 44 843 289 8820 or email us info@check-in-london.com
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