What is Check-in-London.com?

Check-in-London.com is a central London based Serviced Apartment booking specialist. We have the widest selection of properties in London as well as great availability at the lowest rates. No matter what you are looking for, we can help, as our properties are suitable for Long-Stay and Short-Stay and perfect for Leisure, Business, Relocation and Transit.

We also assist in corporate housing solutions for executives, project managers, film crew, etc offering high quality accommodation in fully managed & serviced apartment blocks, our apartment rentals displayed are fully inclusive including all bills, furniture and equipment, crockery, linen & towel changes, cleaning, taxes & even gym/ pool access*. (Telephone calls not included), making it a great alternative for short & long lets.

Our advice & booking service is available online and on the phone and is absolutely FREE of charge for our customers.

What is the minimum stay for these apartments?

How do I Book online?

If you have any questions or simply prefer to book by phone, you can call us on +44 (0)843 289 8820 and our advisors will be happy to help. Alternatively, it is quick and easy to submit a secure online booking request, as follows:

1. Once you have found the apartment you require, click the button and you will be taken to a secure online booking form.
2. Complete the booking form with the details required. It is important that you fill out all the fields. Once you are happy with your details, click 'submit' for your details to be sent securely to check-in-london.com. *Important: On the booking form, please ensure that your email address is correct. If your email address is incorrectly typed in, we will be unable to respond to your request. Please note you need to submit credit/debit card details on the form in order for us to check availability and book the apartments you requested.
3. Once you have pressed 'submit' and provided your details are all correct, you will be taken to an acknowledgment page. This is an automated process that guarantees that the details have been submitted.
4. Once your booking has been received, the apartment will be reserved, subject to availability. You will receive a confirmation e-mail telling you of your confirmed apartment booking and providing you with all the details you need. You will also receive a booking reference number and the address of the apartment. Note: Your email confirmation will usually be with you the same day if you booked between 9:00 and 16:30 GMT, Monday to Friday. If you have booked outside of these times, your email notification will arrive the following morning, or on the following Monday if you booked during the weekend or after 17:00 GMT on Friday. We will always try to get the confirmation to you as soon as possible.

What does it mean "Photos are for guidance purposes only"?

All the pictures on our website are of the actual apartments available at the respective properties.

All the properties on our website are managed apartment blocks which tend to have between 15 to 600 units at each building, therefore it is not possible for all the units to have exactly the same layout. While the layout may slightly differ, you can be assured that the pictures displayed are of the actual apartments at the respective property  and are relative to the quality  of furnishings as per the apartment description. If you need further assistance please do email us at info@check-in-london.com.

How do I pay for the serviced apartment bookings?

Most of the apartments on check-in-london.com can be booked in the same way as a hotel room. This involves using a credit card to guarantee, pay or part pay in advance for your reservation. You can find details of if, when and what you will be charged on the page under the header 'Apartment Terms and Conditions'. In many cases, your card will NOT be charged until you arrive at the apartment, where you can arrange to pay by card or cash - whichever method is appropriate to you and the apartment's reception.

For corporate or group bookings, we will always work with you to establish a payment method that suits you. Typically, this involves the apartment raising a pro-forma invoice for you, and arrangements can be made for part of the invoice amount to be paid upfront and the remaining amount to be paid closer to the departure date of the booking. For longer bookings, payment can often be made in instalments, for example on a monthly basis. 

Corporate, Group & Wedding accommodation bookings:

To make or discuss larger bookings, please email info@check-in-london.com or call us +44 (0)843 289 8820. For smaller bookings you may contact us in the same way, but you may also book online via the secure online booking request form (accessed by clicking on the button). 

Most apartments will require you to produce a method of payment upon arrival, as you would expect in a hotel, whether it be cash, more usually, credit card details. This is to cover any incidental costs you might incur, such as telephone calls.

Do I pay any money to check-in-london.com?

Your payment is made directly to the apartment at Check-in-London rates as displayed on the website in the Rates section. Check-in-London will make the reservation for you  and in doing so will use your credit card details. Check-in-London does not charge customers any fees or deposits.

What credit card details must I supply?

When will my credit card be charged?

This depends upon the particular apartment that you have chosen to book. You can find this information towards the bottom of each apartment's web page, under the heading 'Apartment Terms and Conditions'. The booking process is clearly described here so you know if, when and what you will be charged. In many cases, your card will NOT be charged until you arrive at the apartment, where you can arrange to pay with your card or cash, whichever method is appropriate to you and the apartment's reception.

Most apartments will require you to produce a method of payment upon arrival, as you would expect in a hotel, whether it be cash, banker's cheque or, more usually, credit card details. This is to cover any incidental costs you might incur, such as telephone calls from your apartment. If you fail to cancel your reservation and do not arrive at the apartment, the apartment may charge your credit card with a cancellation fee, which varies according to the particular apartment (again, you can see this on the apartment's web page under the heading 'Apartment Terms and Conditions').

What do your apartment bands Gold, Silver & Bronze mean?

How can you offer such great discounts?

We sell a high volume of apartment rentals through our website, and this means we have strong 'buying power' with the apartments and partners we work with. We negotiate the best rates and special offers we possibly can and we pass those savings on to you. We treat each booking on its individual merit and offer to negotiate the best prices for the booker.

What is VAT?

VAT stands for Value Added Tax, which is applicable to all stays of up to 28 days. Depending on the Serviced Apartment you choose and the length of your stay, the VAT rate may vary from 0% to 17.5%. All Check-in-London rates include VAT, unless otherwise stated. This means that the rate you see on the website is the total price for the apartment - no taxes or service charges will be added to your bill.

How do I amend my booking?

You can contact us by email, telephone or fax with any booking amendments you may require, for example, if you want to add nights to your booking, or change the apartment type (see contact us). We cannot, however, guarantee availability if you require extra nights or need to change apartment type. If you wish to reduce the number of nights booked, you may be subject to a cancellation charge, but we will always do our best to assist you.

How do I cancel my booking?

All the apartments featured on check-in-london.com have a cancellation policy that must be observed. This can be seen on the individual apartment's rates page, and also on the booking confirmation email that we send to you. To cancel a reservation, please contact us as soon as possible by telephone or email, quoting your unique booking reference number (also contained within our confirmation email). We will then make the cancellation with the individual serviced apartments. If any cancellation charges apply, we will liaise with the apartments on your behalf to try to reduce them to a minimum, and will contact you to confirm the amount (if anything) will be charged to your credit card. 

If you need to cancel a booking urgently, and it is outside our office hours (Mon. - Fri. 9 AM - 6 PM GMT), then we advise you to inform the booked serviced apartment directly using the contact details you will find on the confirmation email.

What does the term Cancellation Policy mean?

Are there any other costs involved?

*Individual facilites may vary by Location, Please see individual apartment page or contact us for details.

We hope these FAQs have answered all your questions, but if you still have queries, please do contact us on 00 44 843 289 8820 or email us info@check-in-london.com.