Privacy Policy

This privacy policy sets out how, a division of Travel & Trade Worldwide Ltd, uses and protects any personal information that you give when you use this website or contact us via email or telephone. Personal information means information that can be linked to a specific individual, such as name, address, IP address, telephone number, e-mail address and credit card number., a division of Travel & Trade Worldwide Ltd, is registered on the Data Protection Register in England & Wales, No. Z1989629. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy statement. may review the Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, you may wish to bookmark this page and/or periodically review this page to make sure that you have the current version.This policy is effective from 1st August 2009.

 This Privacy Policy explains the following:

What personal information does gather from me and how is this used. When browsing our site, you are not required to provide any personal information unless and until you choose to make a purchase or sign up to one of our e-mail newsletters or other services as described below. We do not knowingly permit the site to be used by any person under the age of eighteen and we do not knowingly collect any personal information from children (meaning those younger than thirteen years of age).

We take our responsibilities very seriously and the confidentiality of your data is our highest priority. In order to protect and safeguard the private information you have provided, we use the appropriate systems, procedures and protocols to restrict access to your information and comply with the Data Protection Act.

You should be aware that in respect of bookings made through our site we are acting as an agent for the property owner and that we will not be directly liable for any losses you suffer. We briefly hold payment details before passing them to accommodation providers. The Accommodation Providers have all signed agreements with us guarantying that your personal information will be kept secure and protected.


What we collect

Generally we may collect personal information you enter or our website or give us in any other way including when you communicate with us over the telephone, email, fax.

Personal information means information that can be linked to a specific individual and includes:

  • Name, address, IP address, telephone number, e-mail address
  • Credit card details (such as credit card number cardholder name and expiration date)
  • Demographic information such as post code, preferences and interests
  • Accommodation preferences including dates of stay
  • Other information relevant to customer surveys and/or offers
  • Supplier requirements, payment and financial information

Calls to and from our reservations telephone lines may be recorded for the purpose of quality control and for staff training. Call recordings will be maintained as long as reasonably necessary and will then be deleted. Any personal information obtained from you during the call will be treated in accordance with the provisions of this Privacy Policy.


How we use your information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal records
  • Apartment booking process
  • We use this information to keep in contact and communicate with you
  • We may use the information to improve our products and contact you regarding your feedback and reviews services in order to ensure you receive the best possible service from
  • We may periodically send promotional email about new products, our monthly newsletter, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
  • We guarantee that we will not sell, rent, trade or otherwise provide your personal information to third parties for mailing or marketing purposes



By disclosing your personal information to us by using this website or by the telephone, you consent to the collection, storage and processing of your personal information by in the manner set out in this Privacy Policy.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

When browsing our site, you are not required to provide any personal information unless and until you choose to make a reservation or sign up for our e-mail newsletters or other services on the website. We do not knowingly permit the site to be used by any person under the age of eighteen and we do not knowingly collect any personal information from children (meaning those younger than thirteen years of age).

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following way: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Travel & Trade Worldwide Ltd, Britannia House, 11 Glenthorne Road, London, W6 0LH.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Automatic Logging of Session Data

We automatically log generic information about your computer's connection to the Internet, which we call "session data". Session data consists of things such as IP address, operating system and type of browser software being used and the activities conducted by the user while on our site. An IP address is a number that lets computers attached to the Internet, such as our web servers, know where to send data back to the user, such as the pages of the site the user wishes to view. We collect session data because it helps us analyze such things as what items visitors are likely to click on most, the way visitors are clicking through the site, how many visitors are surfing to various pages on the site, how long visitors to the site are staying and how often they are visiting. It also helps us diagnose problems with our servers and lets us better administer our systems. It is possible to determine from an IP address a visitor's Internet Service Provider (ISP) and the approximate geographic location of his or her point of connectivity. We may also use some session data, such as the pages you visited on our site, to send you e-mail unless you had previously opted out of receiving such messages.


We use cookies on our site to serve you better and more efficiently, and to give you the best possible experience when you use

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. The use of cookies is very common on the Internet and's use of cookies is similar to that of such sites as Expedia and, as well as Google, and other reputable online companies.

We understand that making purchases online involves your trust and we respect your right to block any unwanted internet activity. You can be rest assured that cookies placed by the website do not gather of store any information that can identify you personally and as a result no such information will be shared or passed on to any third parties. Under no circumstances will we permanently save cookies.


Functionality Description of Cookie Cookie Used
Session Cookies

"Session" cookies are temporary cookies that are used to maintain context or "state" between otherwise stateless Web transactions (e.g., to maintain a "shopping basket" of goods selected during a single logical session at a site).The site also makes use of session cookies that are necessary for site functionality.

It is held temporarily in memory and is deleted when the web browser is closed. This cookie contains no personally identifiable information.

Google Cookies We use many Google Cookies to allow us to analyse our website. These cookies include the tracking of visitor numbers, page views, and traffic sources. No personal information is stored using the Google Cookies. _utmv
Add This Cookies The _atuvc cookie is created and read by AddThis JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to Add This and removing it when disabling cookies would cause unexpected behaviour for users. _atuvc  
LiveChat Cookies The _livechat cookie remembers the info of the visitor entering our website. Additionally cookies linked with forms and user are created. For example : “LiveChat_offlineform…….” OR “LiveChat”


Most web browsers automatically accept cookies. By changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser.

Please note, turning cookies off at the browser level could disable cookies on ALL sites you visit, and therefore disable functionality on other sites that use cookies.

Blocking cookies may disable certain features on our site and may make it impossible to purchase or use certain services available on the site. It is however possible to block cookie activity from certain web sites while permitting cookies from sites you trust, like

For more information on cookies and instructions on disabling them please visit

Email Newsletter

Some of your details may be used by us to present you with an informative monthly email newsletter. Also, some further details about you may be gathered as a result of the way you interact with the newsletter.

Our email newsletter contains useful information on London, exclusive travel and related tips, special offers for accommodation, recommendations, and much more. Here are the relevant points of our privacy policy that apply to our email newsletters:

  • You may opt out of receiving the monthly newsletter at any time.
  • You may update and amend your email address at any time.
  • We will track most hyperlinks you may click from our newsletter. This is to enable us to better understand your interests and requirements, so that we can make subsequent newsletter communications more personalised and tailored to you.
  • We will track certain other pages you visit after clicking on a newsletter hyperlink by the use of a tracker image. This information is used to enable us to better understand your personal interests and requirements, and also to help us understand the preferences of our customers in general.
  • We will not disclose any information gathered from hyperlink click tracking, or by any other means, to any third parties.


From time to time we may add or enhance services available on the site. To the extent these services are provided and used by you, we will use the information you provide to facilitate the service requested. For example, if you email us with a question, we will use your email address, phone number, name, nature of the question, etc. to respond to your question. We may also store such information to assist us in making the site the better and easier to use.

Our website includes Social Media Features, such as the Facebook Like button and Widgets, such as the Google Plus Button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

How to use this list?

  • Search for rates and availability for the dates of your stay
  • Click "Add to List" next to the accommodation you want to add in this section
  • Then follow the instructions to save your lists or send via email
  • You can also click "Prepare Brochure" if you would like to download a brochure of your lists
  • Don't forget you can view your lists and quotes at anytime by logging in to your "My Account" area