How it Works

We make the process of finding and booking serviced apartments as simple as possible and are here to help every step of your stay.

Get help with your serviced apartment options


Serviced apartment booking shortlist

1. Shortlist the best options

Browse our website to explore our listings with filters to narrow down options for your preferences.

Or contact our experienced team for a Free & No Obligation shortlist based on your stay requirements and what matters the most for you, your family or your employees.

Serviced apartment booking details

2. Finalise the details

Before you are ready to confirm a booking, we can help answer any questions you have about a specific apartment, arrange for you to view the apartment in person or virtually, negotiate preferential rates and clarify terms or policies applicable.

 


Serviced apartment booking payment

3. Confirm the booking

Once you are ready to book, confirming your reservation is easy with our flexible payment solutions. Choose to complete your booking with a credit card via a secure one-click payment link or a bank transfer. For corporate bookers, we offer credit facilities, subject to approval.

You will receive a detailed booking confirmation email after payment has been processed and your special requests will be communicated to the property managers by our team.

Serviced apartment booking prior to arrival

4. Prior to arrival

A few days prior to arrival, we will contact you with any pre-arrival instructions and the key collection process.

Different serviced apartments have different check-in procedures when it comes to key collection and could vary from a 24 hour reception to a Meet and Greet service to a Self Check-in using a key safe on-site .

 


Serviced apartment booking stay

5. During your stay

Once you check-in, you will be looked after by the guest services team of our apartment partners.   But, unlike some other companies, we don’t just disappear if you need any assistance.

We maintain close direct relationships with the management of all the serviced apartments we work with and we are here to support you if you need to escalate any issues or complaints.

Serviced apartment booking checkout

6. Check-Out

We hope you have a great experience booking your stay with us.

After you check-out we follow up with you to rate the accommodation and rate our service via a feedback form or phone call.

 


How we support you

  • One point of contact
  • Quick response times
  • Flexibility with requests
  • Negotiated terms
  • Assistance with complaints
  • There for you throughout your stay
     

 

Chat with our London serviced apartment specialists

 


"Check-in-London makes a difference to my stay due to their friendly staff and their knowledge about London and which properties will suit which kind of traveller - they really offer friendly, professional and local advice."

Customer review photo
Prof. Annelize Nienaber

"Sorted out all the hassle of finding the right type of apartment in the right location for my purposes (Close to where I was working - the City, and close to transport links to get home at the weekends - DLR to City Airport).  Ease of check in/extending my stay/check out."

Customer review photo
Patrick O'Dwyer

 


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